Refund Policy & Cancellation Policy

Tiguri GmbH provides custom consulting and system design services. As a small, founder-led studio, we invest significant time and attention into each project, which means clear policies help protect both your time and ours.

Cancellations:
If you need to cancel or reschedule a 1:1 session (e.g. a Workflow Diagnosis), please notify us at least 24 hours in advance.

• More than 24 hours’ notice: Free reschedule or full refund

• Less than 24 hours’ notice or no-show: No refund, reschedule at our discretion

Because our work is tailored and starts with strategy and scoping:

• Deposits are non-refundable once work has commenced

• If a project is cancelled before any work begins, we may offer a partial refund (minus admin or prep time)

Monthly retainers or support packages are billed in advance.

• You may cancel future months at any time

• No refunds will be issued for partially used months unless otherwise agreed in writing

If something feels off or didn’t meet expectations, please reach out directly at hello@tiguri.ch. We aim to be fair, clear, and outcome-focused — and we’ll always try to resolve issues in good faith.

Refund policies may vary depending on the nature of the service and jurisdiction. These terms are governed by Swiss law under the jurisdiction of Zürich.